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    Returns and Exchanges

    Our goal is your satisfaction with the products and services we offer at Tri Shop.

    New, Unused Items in most cases may be returned within 90 days of receiving the item in the condition you received it as long as it is in its original packaging (including manufacturer and/or store tags where applicable).

    Used Items with no apparent damage or significant wear, including bikes or bike frames, may be returned within 30 days in most cases for store credit. The items must be in resellable condition. We can't accept products that have been damaged due to negligence or abuse.

    A few exceptions to our return policies include:

    • Clearance items aren't eligible for return
    • Food items can't be return for health and safety reasons.
    • In cases where a manufacturer makes return guarantees in excess of the Tri Shop return guarantee, we will process those returns according to the manufacturer guarantee.
    • Specialty, custom, and modified bikes are subject to a 25% restocking fee. Restocking fees may be applied to store credit.

    If returning an item by mail, it is important that the item be packaged effectively. Any damage incurred due to improper packaging when shipping an item is the responsibility of the shipping party.

    Return Requests: support@trishop.com or call us at 972-378-5476 during store hours

    Our address for returns:

    Tri Shop Returns
    6101 Windhaven Parkway, STE 100
    Plano, TX 75093

    Warranty

    If you believe you have a defective item that should be covered under warranty, email us at support@trishop.comor visit us in-store. In the case of defective items, Tri Shop is committed to work with you and the manufacturer so that your item is properly warrantied. When initiating a warranty claim with Tri Shop, you may be redirected to the vendor directly if the vendor prefers customers initiate the a claim directly.

    Our goal is to make sure you receive the fastest and most effective means of handling the warranty.

    Contact Tri Shop via phone at 972-378-5476 or via email at support@trishop.com if you have any questions.

    Special Order Items

    Special order items that are not a part of the Tri Shop product catalog cannot be returned.