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    Frequently Asked Questions

    Do you match prices?

    We are committed to making sure our pricing is competitive as possible, so if you find a competitor selling a product we carry at a lower price, let us know. We won't price match everything, but we would definitely like the opportunity to do so.

    Some vendors have pricing policies that prevent us from discounting and price matching and we do honor those agreements.

    If you want us to match a competitor's price, it must be the same item, same condition, same size, same configuration, and in stock at the competitor. We do not match prices from eBay or other auction sites.

    How much is shipping?

    Ground shipping is free for orders of more than $50 for most items. Oversize items or heavy items may be excluded from free shipping. Expedited shipping may incur an additional cost. 

    Where are you located?

    Tri Shop is located in Plano, Texas, a northern suburb of Dallas. Click here for more detailed contact information.

    What are your hours of operation?

    Our physical store is open from M-F 10am to 8pm. Saturdays our store is open from 8am to 6pm and Sundays from 12pm to 6pm.

    Online support and shipping is available on weekdays only.

    How do you handle warranty issues?

    Contact us if you believe you have a warranty situation. Some manufacturers prefer to handle warranty claims directly, and in that case we'll try our best to provide you with contact information to help you resolve your issue.

    We are held to the discretion of the manufacturer to recognize a warranty claim and to handle the warranty as they see fit, whether that is repair or replacement.

    You will be repsonsible for shipping and labor costs related to warranty scenarios. The warranty process can also take some time, so we ask your patience as we assist with your warranty.

    Do you offer price protection?

    Yes. If you purchase a product from us and we reduce the price of that item within 30 days of your purchase, contact us and we will issue you a gift card for the difference. This applies only if the same item is in stock at the time of the claim.

    Price protection does not apply to promotional discounts.

    Do I have to pay sales tax?

    Texas residents are required to pay 8.25% sales tax on online purchases.

    Can I backorder an item that isn't in stock?

    Yes. Place your order online or call the shop to place your order.

    In some cases, items are unavailable or discontinued and the order cannot be fulfilled. If this occurs for your order, you will be refunded.

    Custom or special order items that we do not stock cannot be cancelled and in some situations cannot be returned. See our return policy for details.

    Why can't you ship all products?

    Some vendor agreements forbid shipping items from the store and must be picked up in-store.

    Do you accept international orders?

    We do not currently accept international orders.

    Do you offer a military discount?

    We do offer a military discount on eligible products. Some vendors prohibit discounting and Tri Shop will honor those agreements, so a discount cannot be extended for all products.